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	1.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2006.[2010] Online resources: Publisher description Table of contents only Contributor biographical information Availability: Items available for loan: Premier University Business Library (10)Call number: 658.802 Z48s 2010, ... Place hold Add to cart (remove)
	2.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler. by [Zeithaml, Valarie A.] Bitner, Mary Jo Gremler, Dwayne D Pandit, Ajay Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : McGraw-Hill, 2011 Online resources: Publisher description Table of contents Availability: Items available for loan: Premier University Business Library (4)Call number: 658.8 Z48s 2011, ... Premier University Central Library (1)Call number: 658.8 Z48s 2011. Place hold Add to cart (remove)

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