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	1.	Services marketing : integrating customer focus across the firm / by Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Tata McGraw-Hill , c2003 Online resources: Publisher description Table of contents Availability: Items available for loan: Premier University Business Library (37)Call number: 658.802 Z48s 2004, ... Place hold Add to cart (remove)
	2.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2006.[2010] Online resources: Publisher description Table of contents only Contributor biographical information Availability: Items available for loan: Premier University Business Library (10)Call number: 658.802 Z48s 2010, ... Place hold Add to cart (remove)
	3.	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Delhi : Pearson Education , 2004.[Ist Indian reprint] Availability: Items available for loan: Premier University Business Library (14)Call number: 658.8 L898s 2004, ... Not available: Premier University Business Library: Checked out (1). Place hold Add to cart (remove)
	4.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : McGraw-Hill/Irwin, c2000 Online resources: Publisher description Table of contents only Contributor biographical information Availability: Items available for loan: Premier University Business Library (4)Call number: 658.802 Z48s 2000, ... Place hold Add to cart (remove)
	5.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner and Dwayne D. Gremler. by [Zeithaml, Valarie A.] Bitner, Mary Jo Gremler, Dwayne D Pandit, Ajay Edition: 5th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : McGraw-Hill, 2011 Online resources: Publisher description Table of contents Availability: Items available for loan: Premier University Business Library (4)Call number: 658.8 Z48s 2011, ... Premier University Central Library (1)Call number: 658.8 Z48s 2011. Place hold Add to cart (remove)
	6.	The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming. by Carlaw, Peggy Deming, Vasudha Kathleen Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c1999 Other title: Customer service training games Availability: Items available for loan: Premier University Central Library (1)Call number: 658.812 C278b 1999. Place hold Add to cart (remove)
	7.	Customer Service on the Internet : Building Relationships, Increasing Loyalty, and Staying Competitive / Jim Sterne. by Sterne, Jim, 1955- Edition: Second edition Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : John Wiley, 2000 Online resources: Contributor biographical information Publisher description Table of Contents Availability: Items available for loan: Premier University Central Library (1)Call number: 658.81202854678 S839c 2000. Place hold Add to cart (remove)
	8.	Be our guest : perfecting the art of customer service / by Disney Institute ; foreword by Michael D.Eisner. by Eisner, Michael D Disney Institute Edition: First edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Disney Editions, c2003 Availability: Items available for loan: Premier University Central Library (1)Call number: 791.06875924 B365 2003. Place hold Add to cart (remove)

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